Crossroads Front Desk Volunteer

CROSSROADS FRONT DESK VOLUNTEER *Involves Direct Resident Contact

LOCATION: Crossroads- 5310 Carnegie Ave. Building C, Cleveland, OH 44103

AVAILABLE TIMES: 2–3 hour time slot between 8am-3pm, or 3pm-9pm (flexible within that)

RESPONSIBILITIES:

1. Greet guests (individual and/or group) upon arrival with a welcoming and friendly attitude
2. Connect guests with proper staff member
3. Answer telephones with empathy and take messages as needed, route calls to extension/voicemail
4. Assist staff with screening incoming guests/visitors and report any unwelcomed guests to Resident Assistants on duty
5. Refer residents to other organizations connected to The City Mission as needed and directed by RA staff

QUALIFICATIONS:

1. Must have a personal relationship with Jesus Christ
2. Must be passionate about ministering to men in crisis
3. Willing to be the first point of contact for guests and residents
4. Confident leader
5. Free of an addictive lifestyle
6. Understanding of the boundaries pertaining to the position
7. Work respectfully under TCM staff
8. Abides by the TCM’s Statement of Faith at all times
9. Have the skills necessary to complete the tasks pertaining to the position

ONBOARDING EXPECTATIONS:

1. Attend Volunteering 101 Session
2. Complete Online Application
3. Sign Volunteer Waiver
4. Affirm Statement of Faith
5. Onsite Visit with Staff
6. Background check