Laura's Home Front Desk Volunteer - The City Mission of Cleveland, Ohio

Laura’s Home Front Desk Volunteer

LAURA’S HOME FRONT DESK VOLUNTEER *Involves Direct Resident Contact

LOCATION: Laura’s Home- 18120 Puritas Ave. Cleveland, OH 44135

AVAILABLE TIMES: Weekday and weekend flexibility between 8am-9pm; ideally in 2-3 hour increments (dependent on what slots are already filled)


  1. Control entry into Laura’s Home, utilizing a door buzzer system and monitoring residents as they walk through the metal detector. Screen incoming guests/visitors, report any unwelcomed guests to staff
  2. Answer telephones with empathy and take messages as needed, route calls to extension/voicemail.
  3. Place callers seeking shelter on the waiting list, writing legibly.
  4. Greet guests (individual and/or group) upon arrival and portray a welcoming and friendly attitude
  5. Connect guests with proper staff member
  6. Sort incoming mail using daily resident roster provided by Resident Assistant.


  1. Must have a personal relationship with Jesus Christ
  2. Must be passionate about ministering to women and children in crisis
  3. Willing to be the first point of contact for guests and residents
  4. Confident leader
  5. Free of an addictive lifestyle
  6. Understanding of the boundaries pertaining to the position
  7. Work respectfully under TCM staff
  8. Abides by the TCM’s Statement of Faith at all times
  9. Have the skills necessary to complete the tasks pertaining to the position


  1. Attend Volunteering 101 Session
  2. Complete Online Application
  3. Sign Volunteer Waiver
  4. Affirm Statement of Faith
  5. Onsite Visit and Training with Staff
  6. Background check
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